We want learners to choose courses with confidence. This Refund Policy applies to eligible purchases made directly from HOLLY WILLIAMS LLC unless different terms were clearly shown at checkout.
1. Digital course refunds
You may request a refund within 14 calendar days of purchase if you have not completed more than 25% of the course and have not downloaded a substantial portion of included materials. Requests outside this period or after substantial consumption are generally not eligible.
2. Duplicate and incorrect charges
Please contact us promptly if you believe you were charged more than once or charged an incorrect amount. Verified billing errors will be corrected regardless of the standard eligibility window.
3. Live sessions and custom services
If a purchase includes a scheduled live session, you must request cancellation at least 48 hours before the scheduled start time to be eligible for a refund. Completed sessions and custom work already performed are non-refundable. Any different terms shown in a written proposal will control for that service.
4. How to request a refund
Email info@hollywilliamsllc.com with your name, purchase email, order date, course name and reason for the request. We may ask for information needed to locate and verify the transaction.
5. Processing
Approved refunds are sent to the original payment method. Financial institutions may take 5–10 business days to display the credit after it is issued. Access to refunded content may be removed.
6. Exceptions
Nothing in this policy limits refund or cancellation rights that cannot legally be waived. We may also offer a refund or credit at our discretion where technical problems on our side materially prevent access and cannot be resolved.
7. Contact
HOLLY WILLIAMS LLC
2239 Lightwood Bridge Rd
Wallace, North Carolina 28466, United States
910-983-4056
info@hollywilliamsllc.com